We aim to provide fast and efficient service in all areas of your dealings with us. If however you are not satisfied for any reason please contact us at helpdesk@baby-supplies.co.uk and we will do our best to sort the problem.

Non faulty returns

If you are not happy with your purchase for whatever reason, simply return it to us in its original condition and packaging within 28 days for a refund. (Carriage is not refundable)

Please also note where good have been delivered free - we will deduct £10 from the return value in respect of carriage.

Faulty goods

All our goods carry the full manufactures warrantee. Once we or the manufacturer have established that the fault is indeed genuine we will refund or replace (according to manufactures instructions) the cost of returning the goods to us will also be reimbursed if the goods are proved faulty. Non faulty goods will be acepted only in an unused condition. please see non faulty returns

If in doubt please contact us on 08701993593 Return address

Returns Department
Baby Supplies Ltd
P.O. Box 448
Swansea
SA2 4WY

for full details please see our terms & conditions page.

NB. All returns must be authorised, any non authorised parcels will be rejected. Any refused parcels will incure a £12.50 Charge